I'm a UX Researcher and Service Designer looking to join a values-based team in the Bay Area.
- My research digs deep and clarifies even the messiest problem spaces.
- I know how to build consensus and facilitate design workshops to move teams forward.
- As a native Spanish speaker, I know how to improve services for bilingual and bicultural audiences.
Methods UsedUser Interviews | Service Design
Video Visits is a complex service that cuts across many digital and non-digital touchpoints. I led research to identify and address pain points that were impacting our connection rates. I worked with different teams to find areas to improve the service design to simplify the patient experience.
Methods UsedUser Testing | Secondary Research | Guerilla Interviews
Creating an online product for Spanish-preferred patients comes with its own sets of needs and challenges that often are unpredictable. What initially started as a user testing project led to deep dive of literature and data analysis. This gave us a better understanding of the challenges we would face prior to the "Live well with Diabetes" product launch.
Methods UsedInterviews | Strategy Workshops
Finding ways to reengage an alumni network can be challenging. My role as the Alumni Board Chair is to organize a group of individuals and make it happen. The research I conducted showed me how other Alumni Board members wanted to be involved and I co-organized a workshop to generate an actionable plan towards our mission.
Methods UsedParticipatory Design Workshop
The cold and flu seasons generate an influx of patients seeking care from Kaiser Permanente physicians. I did user research to learn how we could reduce physician work by directing patients to the "Cold and Flu" section of My Doctor Online. Our goal was to better provide patients the guidance to determining if they need to be seen by a doctor.